Shipping Policy

At Frontier Parts NZ, we keep shipping straightforward with free tracked delivery on every order across New Zealand. Below is everything you need to know about where your order comes from, processing times, delivery estimates, tracking, and what happens if something goes wrong.

Where We Ship From

Frontier Parts NZ is a New Zealand owned and operated business, operated by Built Supply Co Limited, NZBN 9429053798558.

Our range includes parts, accessories and equipment across marine, motorcycle, ATV & UTV, rural, workshop, maintenance and outdoor categories.

Orders may be fulfilled from our New Zealand operations or through our wider network of approved suppliers and fulfilment partners. This allows us to offer a much larger range of products while keeping our pricing competitive.

Depending on the product ordered, some items may be dispatched separately or directly from one of our fulfilment partners.

Order Processing

Orders are processed Monday to Friday, excluding New Zealand public holidays.

We aim to have orders processed and dispatched within 1 to 3 business days. During major sales, public holidays, restocks or other peak periods, processing may occasionally take a little longer.

If there is a significant delay with your order, we will contact you.

Delivery Timeframes

Delivery times are estimates from the date your order is dispatched, rather than the date the order is placed.

Destination	Estimated Delivery After Dispatch	Cost
New Zealand	5–15 business days	Free

Please allow the applicable processing time in addition to the delivery estimate above.

Delivery estimates are not guarantees. Occasionally, delays outside our control can occur due to courier networks, customs processing for internationally fulfilled products, weather, public holidays, peak periods or other transport disruptions.

We will always do our best to get your order delivered as quickly as possible.

Shipping Cost

Standard tracked shipping is free on all New Zealand orders.

The price displayed at checkout is the amount you will pay for your products and standard delivery unless another shipping option or charge is clearly displayed before you complete your purchase.

Tracking Your Order

Once tracking becomes available for your order, we will send the tracking information to the email address provided at checkout.

Tracking information can sometimes take 24 to 48 hours after dispatch to display its first update while the parcel enters the courier network.

If your tracking has recently been issued but is not showing movement yet, please allow a little time for the first scan to appear.

Multiple Items & Separate Parcels

If you order multiple products, your order may occasionally arrive in more than one parcel.

This can happen when products are stored at different fulfilment locations or are supplied by different distribution partners.

Separate parcels may arrive on different days and may have different tracking numbers. You will not be charged additional standard shipping costs because your order has been split into multiple shipments.

If you have received only part of your order and the remaining items have not arrived within their estimated delivery timeframe, please contact us and we will look into it for you.

Lost, Delayed or Damaged Parcels

If your order has not arrived within the estimated delivery timeframe, your tracking has stopped updating for an extended period, or your parcel arrives damaged, please contact our support team with your order number.

We will investigate the shipment and work with the relevant courier or fulfilment partner to resolve the issue.

Where appropriate, this may include arranging a replacement, refund or another suitable resolution.

Faulty, damaged or incorrectly supplied products are also covered by our Returns & Refunds Policy and your rights under the New Zealand Consumer Guarantees Act 1993 and other applicable New Zealand consumer law.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an incorrect address or other delivery information after ordering, please contact us as soon as possible. We will do our best to update the information before dispatch, although changes cannot always be made once an order has entered the fulfilment or courier network.

Contact Us

If you have any questions about shipping or need help with an existing order, please contact our support team and include your order number where possible.

We aim to respond to customer enquiries within 1 business day.

Frontier Parts NZ
Operated by Built Supply Co Limited
NZBN: 9429053798558
New Zealand