Terms of Service

Overview

This website is operated by Frontier Parts NZ, a New Zealand online store operated by Built Supply Co Limited, NZBN 9429053798558.

Throughout this website, the terms “Frontier Parts NZ,” “Frontier Parts,” “we,” “us,” and “our” refer to Frontier Parts NZ and/or Built Supply Co Limited, as applicable.

By visiting our website, purchasing a product from us, or otherwise using our services, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and any other policies displayed on our website.

These Terms apply to all users of the website, including browsers, customers and purchasers.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law where those rights cannot legally be excluded or restricted.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a purchase agreement.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or anything else that could damage, interfere with or disrupt our website, systems or services.

We reserve the right to refuse service, cancel an order or restrict access to our website where reasonably necessary, including in cases of suspected fraud, abuse, pricing errors or unlawful activity.

2. Products and Product Information

Frontier Parts NZ offers a wide range of parts, accessories, equipment and related products.

We make reasonable efforts to ensure product descriptions, specifications, images, compatibility information and other details displayed on our website are accurate.

However, product colours, packaging, branding or minor design details may occasionally differ from photographs or descriptions due to manufacturer updates, supplier changes or differences in displays.

Where vehicle, machine, engine or equipment compatibility is stated, customers should check the relevant specifications before ordering.

If you are unsure whether a product is suitable for your application, please contact us before placing your order.

Nothing in this section limits your rights where a product has been incorrectly described, is faulty, or otherwise fails to meet guarantees required by New Zealand consumer law.

3. Pricing

Unless otherwise stated, prices displayed on Frontier Parts NZ are in New Zealand dollars (NZD).

We make reasonable efforts to ensure our pricing is accurate. However, errors may occasionally occur due to supplier updates, technical issues, incorrect data or other circumstances.

If an obvious pricing error affects an order, we may contact you before fulfilment to explain the issue and provide the option of proceeding at the correct price or receiving a full refund.

We will not charge a different amount without your agreement.

4. Orders

Placing an order through our website is an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation at the email address supplied during checkout.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable or discontinued;

• An obvious pricing or listing error has occurred;

• We are unable to verify payment or customer information;

• We reasonably suspect fraudulent or unlawful activity;

• A supplier is unable to fulfil the product; or

• Delivery to the supplied address is not reasonably possible.

If we cancel an order after payment has been received, we will refund the applicable amount using the original payment method wherever reasonably possible.

5. Product Availability

Products are subject to availability.

Because Frontier Parts NZ carries a large catalogue and may use third-party suppliers and fulfilment partners, stock availability can occasionally change before our website is updated.

If an ordered product becomes unavailable, we may contact you to offer an alternative product, wait for restocking where appropriate, or provide a refund.

You will not be required to accept a substitute product.

6. Shipping and Delivery

Shipping and estimated delivery times are governed by our Shipping Policy.

Delivery timeframes displayed on our website are estimates unless specifically stated otherwise.

Delays can occasionally occur due to courier networks, supplier processing, customs, weather, public holidays, peak periods or other circumstances outside our reasonable control.

Some orders may be dispatched in multiple parcels or directly from approved suppliers or fulfilment partners.

Where an order is split into multiple shipments, the parcels may arrive on different days and may have separate tracking numbers.

7. Returns, Refunds and Faulty Products

Returns, refunds and exchanges are governed by our Returns & Refunds Policy and applicable New Zealand law.

Where products are purchased by consumers in New Zealand, you may have rights under the Consumer Guarantees Act 1993.

Depending on the circumstances, these rights can include repair, replacement, refund or compensation where goods fail to meet applicable statutory guarantees.

Our store policies do not override any rights you have under New Zealand law.

8. Incorrect Orders or Change of Mind

If you order the wrong product or change your mind, please refer to our Returns & Refunds Policy for applicable return conditions.

Where a product is not faulty and has been correctly supplied, return shipping costs and any applicable conditions may be the customer's responsibility, subject to our Returns & Refunds Policy and applicable law.

9. Product Installation and Use

Some products sold by Frontier Parts NZ may require installation, assembly, adjustment or specialist knowledge.

Customers are responsible for ensuring products are installed and used correctly and for their intended purpose.

Where professional installation is recommended by the manufacturer or reasonably required for the product, we recommend using a suitably qualified person.

You should follow all manufacturer instructions, warnings and applicable safety requirements.

Nothing in these Terms limits liability that cannot legally be excluded under New Zealand law.

10. Accuracy of Account and Order Information

You agree to provide current, complete and accurate information when placing an order.

This includes your name, email address, telephone number, billing information and delivery address.

If you discover an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update information before dispatch, but we cannot guarantee changes can be made once an order has entered the fulfilment or courier network.

11. Third-Party Suppliers and Services

Frontier Parts NZ may use third-party suppliers, payment providers, courier companies, fulfilment partners and other service providers to operate our business and fulfil orders.

Certain products may be dispatched directly from a supplier or fulfilment location.

The use of third-party services does not remove any obligations Frontier Parts NZ or Built Supply Co Limited has to customers under applicable New Zealand law.

12. Website Information

We aim to keep information on our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, availability, shipping times or other details.

We may correct errors and update information where necessary.

If a correction materially affects an order you have already placed, we will contact you where appropriate.

13. Intellectual Property

Unless otherwise stated, the content of the Frontier Parts NZ website, including our branding, website design, written content, graphics and original images, is owned by or licensed to Frontier Parts NZ or Built Supply Co Limited.

You may not reproduce, distribute, copy or commercially exploit our original website content without permission, except where permitted by law.

Manufacturer names, trademarks, product images and other third-party intellectual property remain the property of their respective owners.

14. Prohibited Uses

You must not use our website:

• For unlawful purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property rights;

• To submit false or misleading information;

• To distribute malicious software or code;

• To attempt unauthorised access to our systems;

• To scrape, crawl or extract substantial portions of our website or catalogue without permission;

• To interfere with the operation or security of the website; or

• To engage in fraudulent or abusive activity.

We may restrict or terminate access to our services where these conditions are breached.

15. Promotions and Discount Codes

Discount codes and promotional offers may be subject to additional conditions displayed at the time of the promotion.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to withdraw or modify a promotion where necessary, provided this does not affect orders already validly completed under the promotion except where required to correct fraud or an obvious error.

16. Limitation of Liability

To the maximum extent permitted by New Zealand law, Frontier Parts NZ and Built Supply Co Limited will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies liability or customer rights that cannot legally be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable legislation.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

Information may be shared with service providers where reasonably necessary to process payments, fulfil orders, deliver parcels, provide customer support, prevent fraud or operate our website.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The version published on our website at the time of your purchase will generally apply to that transaction.

We encourage customers to review these Terms periodically.

19. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any disputes relating to these Terms, our website or purchases from Frontier Parts NZ will be dealt with under applicable New Zealand law and through the appropriate New Zealand courts or dispute resolution processes, subject to any statutory rights available to consumers.

20. Contact Information

Questions about these Terms of Service, an order or our products can be directed to our customer support team.

Frontier Parts NZ
Operated by Built Supply Co Limited
NZBN: 9429053798558
New Zealand

Please use the contact information displayed on our website for current customer support details.

Last updated: 2 September 2026